Conditions d’utilisation

TERMS AND CONDITIONS

These terms and conditions govern your use of the website www.levelup.coffee. This site is owned and operated by Level Up Coffee Inc. / Café Level Up Inc. By accessing or using this site, you confirm that you have read and understood these terms and agree to comply with them at all times.

OVERVIEW

This website is operated by Level Up Coffee Inc. Throughout the site, the terms “we,” “us,” “our” refer to Level Up Coffee Inc. By accessing our website and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (or “Terms”), including any additional terms or policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content. Please read these Terms carefully before using the website. If you do not agree to all the terms and conditions, you may not access the website or use any of our services.

We may update these Terms periodically. It is your responsibility to check this page regularly. Continued use of the website after any modifications constitute your acceptance of the new Terms.

Our online store is hosted by Shopify Inc., which provides us with the e-commerce platform necessary to sell our products and services.

SECTION 1 - ONLINE STORE TERMS

By using our site, you confirm that you are of legal age in your jurisdiction, or that you have obtained the necessary consent to allow your minor dependents to use the site.

  • You agree not to use our products for any illegal or unauthorized purpose.
  • You must not transmit any viruses or malicious code.
  • A violation of these terms will result in the immediate termination of your access to the service.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your data (excluding credit card information) may be transmitted unencrypted across networks to meet technical requirements. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, or exploit any part of the service without our express written permission.

SECTION 3 - ACCURACY AND COMPLETENESS OF INFORMATION

We are not responsible for any inaccurate, incomplete, or outdated information on the site.
The content provided is for general information purposes and should not be relied upon solely for decision-making. Any reliance on the material is at your own risk.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

  • Prices may change without notice.
  • We reserve the right to modify or discontinue the service at any time, without notice.
  • We shall not be liable to you or third parties for any changes to the service or product availability.

SECTION 5 - PRODUCTS OR SERVICES

  • Some products may only be available online and in limited quantities.
  • We make every effort to display our products accurately, but we cannot guarantee that your device’s screen will reflect the correct colors.
  • We reserve the right to limit sales to specific people, regions, or jurisdictions.
  • We may also limit the quantities of products available for purchase.

SECTION 6 - BILLING AND ACCOUNT INFORMATION

  • We may refuse or cancel any order at our sole discretion.
  • We reserve the right to limit quantities per order or customer.
  • If we modify or cancel your order, we will contact you via the email or phone provided.
  • You agree to provide current, complete, and accurate purchase and account information.

SECTION 7 - REFUND POLICY

We offer a 10-day return policy. You can review our full Refund Policy [here].
Refunds do not apply to coffee products. For more details, see the Refund Policy section on our site.

SECTION 8 - OPTIONAL TOOLS

We may offer access to third-party tools without any warranties or obligations. Your use of these tools is entirely at your own risk. Future features or tools added to the site will also be subject to these Terms.

SECTION 9 - THIRD-PARTY LINKS

Our site may contain links to third-party websites or services that are not affiliated with us.
We are not responsible for the content or accuracy of these third-party services and are not liable for any damages incurred by their use. Please review the terms and policies of these third parties before engaging with them.

SECTION 10 - USER COMMENTS AND FEEDBACK

By submitting comments or feedback to us (solicited or unsolicited), you grant us permission to use, edit, and distribute them without restriction. We are not obligated to maintain the confidentiality of your submissions or compensate you for them.

You must not submit comments that violate third-party rights or contain unlawful, defamatory, or malicious content. You are responsible for the content you submit, and we assume no liability for user-generated comments.

SECTION 11 - PERSONAL INFORMATION

Your submission of personal information through the site is governed by our Privacy Policy, which you can review [here].

SECTION 12 - ERRORS AND INACCURACIES

We reserve the right to correct any errors or inaccuracies on the site and to cancel orders if necessary, even after submission. We are not obligated to update or clarify information except as required by law.

SECTION 13 - PROHIBITED USES

You are prohibited from using the site or its content for:

  • Any unlawful purpose
  • Violating laws or regulations
  • Infringing upon intellectual property rights
  • Harassing or discriminating against others
  • Uploading viruses or malicious code
  • Collecting personal data without permission

We reserve the right to terminate your access to the service if you violate any of these prohibited uses.

SECTION 14 - LIMITATION OF LIABILITY

We provide the service "as is" without any warranties. We are not liable for any direct, indirect, or consequential damages resulting from your use of the service.

SECTION 15 - INDEMNIFICATION

You agree to indemnify and hold Level Up Coffee and its affiliates harmless from any claims or liabilities arising from your breach of these Terms or your violation of any law.

SECTION 16 - SEVERABILITY

If any part of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

SECTION 17 - TERMINATION

These Terms remain effective until terminated by either party. We may terminate the agreement without notice if you violate any part of these Terms.

SECTION 18 - ENTIRE AGREEMENT

These Terms, along with any policies posted on the site, constitute the entire agreement between you and Level Up Coffee.

SECTION 19 - GOVERNING LAW

These Terms are governed by the laws of Canada.

SECTION 20 - CHANGES TO TERMS OF SERVICE

We may modify these Terms at any time. Your continued use of the site constitutes acceptance of the updated Terms.

SECTION 21 - CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:
info@levelup.coffee