Terms of service

Terms and Conditions of Sale

1. Scope and Application

These Terms and Conditions of Sale apply to all purchases made on our website, www.levelup.coffee, operated by Level Up Coffee Inc., a company registered in Québec, Canada.

By placing an order on our site, you agree to be bound by these terms.

2. Products

We sell:

  • Specialty coffee (whole bean or ground)

  • Accessories and merchandise (mugs, apparel, etc.)

Product images are for illustration purposes only. Minor differences may occur due to screen settings or availability.

3. Pricing

All prices are in Canadian Dollars (CAD) and do not include shipping fees, which are calculated at checkout.

Taxes:

  • Coffee may be tax-exempt in some provinces as an essential good

  • Accessories and shipping may be subject to provincial and federal taxes

Prices may change at any time without notice.

4. Payment

Full payment is required at the time of order.

We accept:

  • Credit/debit cards

  • Apple Pay / Google Pay

  • Shopify Payments

All transactions are securely processed. We do not store your payment data.

5. Orders

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities

  • Cancel orders in case of unavailability, suspected fraud, or error

You will be notified by email in the event of any changes to your order.

6. Shipping

Refer to our [Shipping Policy] for full details on:

  • Processing times

  • Delivery times and zones

  • Shipping costs

  • Tracking and international shipping conditions

7. Returns and Refunds

You have 10 days after delivery to request a return.
Conditions and exclusions apply — see our [Return and Refund Policy].

⚠️ Coffee products are non-refundable, except in cases of damage or delivery error.

💬 You can contact us at info@levelup.coffee or via social media — we’re here to help.

8. Liability

Level Up Coffee Inc. is not responsible for:

  • Shipping delays due to carriers

  • Indirect or consequential damages

  • Improper use of the products

9. Intellectual Property

All site content (text, images, logos, design) is the exclusive property of Level Up Coffee Inc.
Any reproduction or unauthorized use is prohibited.

10. Personal Data

Your personal data is handled in accordance with our [Privacy Policy].

11. Applicable Law

These Terms are governed by the laws of Québec and Canada.
Any dispute shall be brought before the competent courts of the province of Québec.

12. Contact

Questions?
📧 info@levelup.coffee