Privacy policy
Privacy Policy
1. Introduction
Level Up Coffee Inc. (“Level Up Coffee”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information collected through the use of the website levelup.coffee.
This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information in accordance with applicable laws, including Quebec Law 25 and, where applicable, the General Data Protection Regulation (GDPR).
2. Person Responsible for Personal Information
Level Up Coffee Inc. is responsible for the personal information collected through this website.
For any questions, requests, or complaints regarding this Privacy Policy or your personal information, you may contact us at:
3. Personal Information Collected
We may collect certain information when you use our website or place an order.
Automatically Collected Information
When you browse our website, certain information may be collected automatically, including:
• IP address;
• browser type and device used;
• time zone;
• pages visited;
• browsing duration;
• interactions with the website;
• analytics and performance data;
• cookies and similar technologies.
This information is used for security, analytics, performance improvement, and user experience optimization purposes.
Information Provided by the Customer
When you place an order, create an account, or contact us, we may collect:
• first and last name;
• billing address;
• shipping address;
• email address;
• phone number;
• order-related information;
• purchase history;
• payment information processed by our secure payment providers.
We do not store complete credit card information.
4. Use of Personal Information
The personal information collected may be used for the following purposes:
• processing and delivering orders;
• communicating with customers;
• providing customer service;
• managing customer accounts;
• preventing fraud and unauthorized activities;
• improving our website, products, and services;
• personalizing the user experience;
• performing statistical and performance analyses;
• sending promotional communications where applicable consent has been obtained;
• complying with legal and regulatory obligations.
5. Consent
Where required by applicable law, your consent will be obtained before certain collections, uses, or disclosures of personal information.
You may withdraw your consent to certain marketing communications at any time by using the unsubscribe mechanisms included in our emails or by contacting us directly.
Withdrawal of consent may limit certain services or functionalities offered.
6. Sharing of Personal Information
We may share certain personal information with third-party service providers where necessary for the operation of our business, including:
• Shopify, our ecommerce platform;
• payment processors;
• shipping carriers and logistics partners;
• analytics and performance providers;
• advertising and marketing platforms;
• technology and hosting providers.
These providers only have access to the information necessary to perform their services.
We do not sell our customers’ personal information to third parties.
7. Advertising and Tracking Technologies
We use certain tracking technologies and advertising tools, including:
• Google Analytics;
• Google Ads;
• Meta Pixel;
• TikTok Pixel.
These tools may collect certain information regarding your browsing activity and interactions with our website in order to:
• measure advertising performance;
• improve marketing campaigns;
• personalize certain advertisements;
• analyze website usage.
You may manage certain advertising preferences directly through the applicable platforms.
8. Cookies
Our website uses cookies and similar technologies in order to:
• ensure proper website functionality;
• remember certain preferences;
• analyze website usage;
• improve website performance and user experience;
• support certain marketing and advertising functionalities.
You may modify your browser settings to refuse certain cookies. However, some website functionalities may become limited.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
• complying with legal obligations;
• fraud prevention;
• dispute resolution;
• fulfilling contractual obligations;
• managing our business operations.
When personal information is no longer required, it is securely deleted, anonymized, or destroyed.
10. Security of Personal Information
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against:
• unauthorized access;
• loss;
• theft;
• disclosure;
• modification;
• misuse.
Despite our efforts, no method of electronic transmission or storage is completely secure.
11. Hosting and International Data Transfers
Our store is hosted by Shopify Inc. Certain personal information may be transferred, processed, or stored outside Quebec or Canada, including in the United States or other jurisdictions where our service providers operate.
In such cases, reasonable measures are implemented to ensure an adequate level of protection for personal information.
12. Your Rights
Subject to applicable laws, you may have the right to:
• access your personal information;
• request correction of inaccurate information;
• request deletion of certain information;
• withdraw certain consents;
• request information regarding the use of your personal information.
Any request may be submitted to:
13. Minors
The website levelup.coffee is not intended for individuals under the age of eighteen (18).
We do not knowingly collect personal information from minors.
If you believe that a minor has provided us with personal information, please contact us so that the information may be deleted.
14. Changes to This Policy
Level Up Coffee reserves the right to modify this Privacy Policy at any time, including to reflect:
• legal changes;
• technological changes;
• operational changes;
• updates to our business practices.
The most recent version will always be published on our website.
15. Contact
For any questions regarding this Privacy Policy or your personal information:
Last updated: 2026-05-28