Privacy policy

  1. Privacy Policy

    1. Who We Are

    This website, www.levelup.coffee, is owned and operated by Level Up Coffee Inc., a Canadian company based in Québec. We are committed to protecting your privacy in accordance with Québec’s Law 25, Canadian privacy laws, and Google Merchant Center requirements.

    1. Personal Information We Collect

    When you visit our site or place an order, we may collect:

    • IP address
    • Browser type and settings
    • Time zone
    • Pages visited and interactions
    • Email address, name, and phone number
    • Shipping and billing addresses
    • Order history
    1. Why We Collect It

    We use your information to:

    • Process and ship your orders
    • Send order confirmations and updates
    • Improve website performance and functionality
    • Offer customer support
    • Send promotional emails or newsletters (with your consent)
    • Prevent fraud and abuse
    1. Third Parties

    We only share your information with trusted third parties that help us operate our business:

    • Shopify – eCommerce platform
    • Stripe – Secure payment processor
    • Google Analytics, Meta Ads, TikTok Pixel – Marketing and performance tracking
    • Shipping carriers – For delivery of your orders

    We do not sell or rent your personal data to third parties.

    1. Targeted Advertising

    We use cookies and tools like:

    • Google Ads
    • Meta/Facebook Ads
    • TikTok Pixel

    To manage your preferences, you can visit:

    1. Your Rights

    You have the right to:

    • Request access to your personal information
    • Request correction or deletion
    • Withdraw consent for marketing at any time

    📩 Contact: info@levelup.coffee

    1. Data Retention

    We retain your data only as long as needed for legal, tax, and business purposes, unless you request its deletion.

    1. Cookies

    We use cookies to:

    • Save your preferences
    • Improve site functionality
    • Analyze usage and personalize your experience

    You can disable cookies through your browser settings.

    1. Children

    Our website is not intended for individuals under the age of 18. If we discover that personal information was collected from a minor without parental consent, we will delete it immediately.

    1. Changes to This Policy

    We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated date.

    1. Contact

    If you have any questions or concerns, you can contact us at:
    📧 info@levelup.coffee

    Last updated: 2025-04-08

    Tu veux que je continue avec la #2 – Terms and Conditions (Conditions générales de vente) ?

    You said:

    go

    ChatGPT said:

    Voici la #2 – Terms and Conditions (Conditions générales de vente) en anglais, complète, optimisée, et terminée par la mention "Last updated: 2025-04-08" :

    ✅ Terms and Conditions – Level Up Coffee Inc.

    1. Overview

    These Terms and Conditions govern the use of our website www.levelup.coffee and apply to all orders placed through our online store, operated by Level Up Coffee Inc., a company based in Québec, Canada.

    By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not accept them, you should not use our services.

    1. Online Store Terms

    By using this website, you confirm that:

    • You are of legal age in your jurisdiction, or have parental/guardian consent
    • You will not use our products for illegal or unauthorized purposes
    • You will not transmit viruses or harmful code

    Violation of these Terms will result in immediate termination of service.

    1. Products

    We sell:

    • High-quality roasted coffee
    • Branded merchandise and accessories (e.g., mugs, apparel)

    All products are displayed as accurately as possible. We cannot guarantee the color shown on your screen will perfectly match the product.

    Products may be limited in quantity and subject to change or discontinuation without notice.

    1. Prices

    All prices are in Canadian Dollars (CAD).

    Taxes:

    • Coffee may be tax-exempt in certain provinces (as an essential good)
    • Accessories and shipping fees may be subject to local taxes

    Prices are subject to change without prior notice.

    1. Payments

    We accept:

    • Credit and debit cards
    • Apple Pay / Google Pay
    • Shopify Payments

    All transactions are processed securely. We do not store any credit card information.

    1. Orders

    We reserve the right to:

    • Refuse or cancel any order
    • Limit quantities per customer or per order
    • Contact you if changes are made to your order

    Orders may be cancelled if the product is unavailable or if fraud is suspected.

    1. Returns & Refunds

    You have 10 days after receiving your item to request a return.
    Returns must meet the conditions outlined in our [Return and Refund Policy].

    ⚠️ Coffee products are non-refundable, unless defective or delivered in error.

    💬 Questions? Email us at info@levelup.coffee or message us on social media — we're here to help.

    1. Shipping

    Please refer to our [Shipping Policy] for complete information regarding:

    • Delivery times
    • Shipping rates
    • Free shipping conditions
    • International orders and customs fees
    1. Intellectual Property

    All content on this website (text, images, branding, logos) is the property of Level Up Coffee Inc.
    It is protected by copyright and trademark laws. Any reproduction or distribution is strictly prohibited without written consent.

    1. Limitation of Liability

    We provide all products and services “as is” without warranties of any kind.
    We are not liable for indirect damages, lost profits, or errors outside our control.

    1. Governing Law

    These Terms are governed by the laws of the Province of Québec and the laws of Canada.
    Any disputes will be resolved in the appropriate courts of Québec.

    1. Changes to Terms

    We may update these Terms from time to time. It is your responsibility to review them periodically.

    1. Contact

    📧 info@levelup.coffee

    Last updated: 2025-04-08

    Souhaites-tu que je continue avec la #3 – Return and Refund Policy ?

    You said:

    go

    ChatGPT said:

    Voici la #3 – Return and Refund Policy complète, optimisée, prête à publier, avec la date à jour :

    ✅ Return and Refund Policy – Level Up Coffee Inc.

    Last updated: 2025-04-08

    1. Return Window

    You have 10 days from the date of delivery to request a return.

    After this period, unfortunately, we cannot offer you a refund or exchange.

    1. Eligibility Conditions

    To be eligible for a return:

    • The item must be unused, unworn, and in its original packaging
    • You must provide a proof of purchase (order number or receipt)

    ⚠️ Items returned without prior authorization will not be accepted.

    1. Non-Returnable Items

    For health and safety reasons, the following items are non-refundable:

    • All coffee products (whole beans or ground)
    • Custom or personalized items
    • Perishable goods
    • Gift cards
    • Sale or clearance items
    1. How to Start a Return

    📩 Step 1: Email us at info@levelup.coffee with your order number and reason for return.

    📦 Step 2: If your return is approved, we’ll send you detailed shipping instructions.

    🚚 Return shipping is at your own cost, unless the product is defective or the error is on our part.

    1. Exchanges

    We do not process direct exchanges.

    If you'd like a different item, simply:

    1. Return the original product (if eligible)
    2. Place a new order for the item you want
    1. Refunds

    Once your return is received and inspected, we will notify you by email of the refund status.

    ✅ If approved, your refund will be applied to your original payment method.
    💳 Please allow several days for processing, depending on your bank or credit card company.

    1. Damaged or Incorrect Orders

    If your item arrived damaged or you received the wrong product, please contact us within 48 hours of delivery.

    We’ll work with you to make it right — whether that means a replacement, refund, or credit.

    📧 info@levelup.coffee
    📱 Or message us via social media — we’re here to help.

    1. Questions?

    We’re a small team and we care about your experience.
    If you have any concerns, don’t hesitate to reach out.

    Last updated: 2025-04-08